Refund and Cancellation Policy

Last updated: 22 August 2026

1. Cancellation

Customers should be able to cancel a recurring subscription through the payment portal or the support channel identified at checkout. Cancellation should stop future renewals; access for the already-paid period should be described accurately at checkout.

2. Consumer guarantees

Nothing in this policy limits rights under Australian Consumer Law. If WakeUpCall247 fails to meet a consumer guarantee, a customer may be entitled to a remedy such as a refund, cancellation, resupply, or compensation depending on the circumstances and the seriousness of the problem.

3. Service outages and unavailable calls

If a paid service is unavailable for a meaningful period or a promised material feature is not supplied, WakeUpCall247 should assess the circumstances promptly and provide the remedy required by law. It must not continue charging for a period when customers cannot access the subscribed service without addressing the issue.

4. Change of mind

Subject to applicable law and any separate offer disclosed at checkout, change-of-mind refunds are not automatically available after service access has been provided. This does not affect rights for a service that does not meet a consumer guarantee.

5. How to request help

WakeUpCall247 should publish a monitored refund/support contact and a reasonable response-time target. Requests should include the account email, payment date, and a description of the issue; customers should not send full payment-card details.