Privacy Policy

Last updated: 22 August 2026

1. Scope and contact

This policy describes how WakeUpCall247 handles personal information in connection with its website, account, scheduling, billing, and support functions. This public draft still needs the operator’s legal entity name, business address, and a monitored privacy-contact email.

2. Information collected

Depending on the functions used, WakeUpCall247 may collect account information, contact details, phone number, time zone, wake-up schedule, customer-authored wake-up message, support correspondence, technical logs, and billing identifiers supplied by the payment provider. It should collect only information reasonably necessary to provide and improve the service.

3. How information is used

Information may be used to create and administer accounts, schedule customer-requested calls, process subscriptions, provide support, secure the service, investigate misuse, and meet legal obligations. WakeUpCall247 must not use personal information for unrelated purposes without an appropriate basis and notice.

4. Service providers and overseas handling

The service may rely on hosting, authentication, payment, Google Analytics, messaging, and telephony providers. These providers may handle information outside Australia. Payment-card details are handled by the payment provider rather than stored by WakeUpCall247. The operator should confirm the complete provider list against live operations and have it reviewed by an Australian-qualified lawyer.

5. Retention, security, access and correction

WakeUpCall247 should retain information only for as long as necessary for the purposes above, legal obligations, dispute handling, and security. Reasonable technical and organisational safeguards should protect it. Customers may request access to, or correction of, their personal information through the published privacy contact, subject to applicable law.

6. Cookies and analytics

The website uses essential technologies needed for its core operation. It loads Google Analytics only after a visitor selects “Allow analytics” in the privacy-choice notice. Google Analytics is configured to measure page visits and standard on-site interactions. WakeUpCall247 does not intend to send contact-form messages, phone numbers, account details, or other form content to Google Analytics. A visitor may decline analytics or reopen the privacy-choice notice from the site to change a previously stored choice.

7. Complaints and updates

Privacy concerns should first be sent to the published privacy contact. If a complaint cannot be resolved, individuals may have rights to contact the Office of the Australian Information Commissioner. WakeUpCall247 may update this policy when its practices or legal obligations change.